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faq
We ensure a high-end quality of our pieces and offers a lifetime warranty on all items. This warranty covers manufacturing defects such as chain repair, clasp repair, and prong repair. It does not cover missing stones or issues resulting from normal wear and tear, such as scratches and dents. If your piece needs some care, we would be happy to polish and clean it for you at a nominal cost.
If your jewelry has been damaged, please email us at info@cayejoaillier.com , and we will have our jewelers examine the piece. After the examination, a member of our team will contact you with next steps. We can replace any missing stones and lost parts for a fee, and we will do our best to repair your piece as quickly and affordably as possible.
Please note, we cannot accept items that have been repaired by another jeweler, as this will void the warranty.
18KT gold is like the VIP of the jewelry world. It's got more pure gold than 14K, so it's richer and more luxurious.
Plus, it's less likely to cause skin reactions because it has less mixed alloy.
So, if you're all about that bling without the drama, 18KT is where it's at. Treat yourself!
Before the fun begins, all shipments require a signature upon delivery so please make sure that the address you send it to is the best location for you to receive it.
Each piece is packed in a Caye box with a Caye pouch. Check out what a Caye unboxing looks like.
The movement makes our pieces more delicate than traditional jewelry.
- Exercise caution when exercising and don't wear the rings under gloves (especially boxing gloves: Ayesha tried and doesn't recommend it. Ouch!)
- We recommend that you talk someone else into washing your dishes and cleaning your house but if that’s not happening, take off your rings while cleaning and play the music really loud.
- Apply perfume and lotion before you put on your jewelry to ensure it stays nice and shiny. Lotion can stick to the mechanism and prevent your diamonds from sliding smoothly.
- Clean your Caye by soaking it in a bowl of warm water with a tiny bit of dish soap. Air dry on a soft cloth.
- If disaster strikes and you need something repaired, please contact us at ayesha@cayejoaillier.com and include your name, best contact email, best contact number, your order number, a description of the damage to your item and how it occurred, and the address for where your repaired item will be shipped.
- Once we receive your repair request, a member of our jewelry hospital team will contact you shortly.
- We can’t guarantee that repairs will be possible if you do something totally reckless so be good to your jewelry!
- If you damage a component and it must be replaced, we’ll attempt to match the original as closely as we can.
See more cleaning, care, and repair guidance here!