Playing with jewelry is encouraged here!

Free standard shipping over $200

Free standard shipping

Handcrafted in 18k gold

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Shipping policy

Delivery Time

  • We HATE to WAIT for JEWELS. That’s why our delivery times are especially quick to make sure that you can play with your jewelry sooner than you think.
  • Go ahead, get excited: your pieces will arrive 2-5 days after placing your order!
  • If you are creating your own bespoke piece, the wait will be a little longer, alas. Your perfect piece will be ready in 2-4 weeks.
  • Our team will try to send you some updates on the crafting of your bespoke piece.
  • Before the fun begins, all shipments require a signature upon delivery so please make sure that the address you send it to is the best location for you to receive it.

Duties and Taxes

  • All domestic (within the US) sales taxes are added once you've reached checkout. 
  • We ship most of our pieces worldwide! If you find something that isn't available for international shipping, just drop us at email at info@cayejoaillier.com with the item number - we'll work our magic to help you out!
  • HEADS UP! For all international shipment, any taxes, including import duties, fees and sales taxes are your responsibility. Be sure to check your country's rules before hitting that order button. 
  • If you say 'no thanks' to your shipment, you'll be on the hook for the original shipping costs, any import duties and the return trip back to us. These charges will be deducted from your refund - so think twice before sending your package on an unexpected adventure. 

Returns

  • We hope you are incredibly delighted with your purchase. If you are not, we accept returns for unworn jewelry in its original condition within 7 business days of receiving the item.
  • If you would like to return your piece, send us an email at info@cayejoaillier.com requesting your return label. Please include the order number, the address that the jewelry will be shipped from and the email address associated with your Caye account.
  • You will receive a full refund as long as the jewelry is
    • Unworn
    • Has no signs of wear or damage
    • In its original condition with labels (if there are any!)
    • In all original packaging (box and pouch included)
  • Please note we will deduct a nominal fee of $30 on all returns, which will be deducted from the refundable amount.
  • Sorry, we don’t do exchanges, just refunds. But you can order something else when you get your refund, right?
  • Bespoke “create your own” items are final sale.
  • It takes up to 10-14 business days to process your return. You’ll receive a confirmation notice when your refund is complete.