FAQ's

Shipping

Can I cancel my order?
Because we are trying to get you your pieces as soon as possible - please email us within 2 hours of the order confirmation to cancel your order.

When will my order ship?
As SOON as possible! If you want updates, please email us at info@cayejoaillier.com, we will be happy to send you a status update!

When will I recive my order?
Are you looking out of the window waiting for the UPS man? At Caye, we strive to get your deliveries to you within 5 days in the US!

I ordered something and only got part of my order?
We're sorry about any mistakes with your order! Please email us at info@cayejoaillier.com and we will get back to you within 24 hours with an update (and maybe a promo code for your next purchase!)

Does Caye Joaillier offer international shipping?
We're working on it! Subscribe to receive weekly updates on our new delivery locations. Be the first to know, Be the first to wear!

Will I be charged duties and taxes?
For America, the duties are included. Sales tax will be added according to your shipping address.

Does Caye offer express shipping?
5-7 days not fast enough? Email us - We'll try to get it out to you quicker!

My order has been shipped but I can't track it yet!
Wait till the end of the day if you still can't track it, shoot us an email at info@cayejoaillier.com.

Is a signature required upon delivery?
YES! Please make sure that the address you send it to is the best location for you to receive it

Returns

What is Caye's returns policy?
If you are not happy with your purchase, we accept returns for unworn jewelry in its original condition within 7 business days of receiving the item.

I ordered the wrong size, can I exchange it for the correct one?
Please send us the piece back - We will size it and return it you in no time! (Shipping at your own cost)

Do I have to pay for the return shipping costs?
Free for all in the US!

Are sale items eligible for return?
When prices are this good, sales have to be final.

Jewelry

How and where are the jewelry pieces made?
Caye Joaillier pieces are handcrafted in Italy. We combine the elegance of Europe with the restless energy of New York. From selecting diamonds in Antwerp, working with goldsmiths in Italy and designing in our studio in New York, we believe your jewelry should become part of you. And make you happier every time you see it.

Do Caye diamonds come with certification or guarantee?
The diamonds in the Caye Joaillier pieces adhere to the Kimberley Process when they are sourced, cut and polished. Due to the size of the stones, Cayes diamonds do not come with certifications.

Are the diamonds ethically sourced?
Every Caye Jewel is set with diamonds that are conflict-free, untreated and completely natural!

Can I order a custom jewelry piece?
For a real customized experience, please check out our Make it Personal page where you can collaborate with Caye and design your own piece!

Can I engrave the jewelry pieces?
We don't offer engraving for the Joujou collection but if you have a crazy idea that you absolutely must do, contact us and you might be able to talk us into it

I'm not sure of my size!
Please check Size Guide - If you’re not sure, let us show you how on a video call!

Is a gifting service available?
Every piece is beautifully wrapped, it will look and feel like a gift whether its for you or someone else!

Delivery Time

We HATE to WAIT for JEWELS. That’s why our delivery times are especially quick to make sure that you can play with your jewelry sooner than you think.

Go ahead, get excited: your pieces will arrive as quick as 5-7 days after placing your order!

If you are creating your own bespoke piece, the wait will be a little longer, alas. Your perfect piece will be ready in 2-4 weeks.

Our team will try to send you some updates on the crafting of your bespoke piece.

Before the fun begins, all shipments require a signature upon delivery so please make sure that the address you send it to is the best location for you to receive it.