Because we are trying to get you your pieces as soon as possible - please email us within 2 hours of the order confirmation to cancel your order.

As SOON as possible! If you want updates, please email us at, we will be happy to send you a status update!

Are you looking out of the window waiting for the UPS man? At Caye, we strive to get your deliveries to you within 5 days in the US!

We're sorry about any mistakes with your order! Please email us at and we will get back to you within 24 hours with an update (and maybe a promo code for your next purchase!)

Yes we do!

For America, the duties are included. Sales tax will be added according to your shipping address.

5-7 days not fast enough? Email us - We'll try to get it out to you quicker!

Wait till the end of the day if you still can't track it, shoot us an email at

YES! Please make sure that the address you send it to is the best location for you to receive it.


If you are not happy with your purchase, we accept returns for unworn jewelry in its original condition within 7 business days of receiving the item. With the exception of custom pieces, all sales are final for custom pieces.

Please send us the piece back - We will size it and return it you in no time! (Shipping at your own cost)

We charge a nominal fee of $30 on all returns.

When prices are this good, sales have to be final.


Caye Joaillier pieces are handcrafted in Italy. We combine the elegance of Europe with the restless energy of New York. From selecting diamonds in Antwerp, working with goldsmiths in Italy and designing in our studio in New York, we believe your jewelry should become part of you. And make you happier every time you see it.

The diamonds in the Caye Joaillier pieces adhere to the Kimberley Process when they are sourced, cut and polished. Due to the size of the stones, Cayes diamonds do not come with certifications.

Every Caye Jewel is set with diamonds that are conflict-free, untreated and completely natural!

For a real customized experience, please check out our Make it Personal page where you can collaborate with Caye and design your own piece!

We don't offer engraving for the Joujou collection but if you have a crazy idea that you absolutely must do, contact us and you might be able to talk us into it.

Please check Size Guide - If you’re not sure, let us show you how on a video call!

Every piece is beautifully wrapped, it will look and feel like a gift whether its for you or someone else!

Delivery Time

That’s why our delivery times are especially quick to make sure that you can play with your jewelry sooner than you think.

Go ahead, get excited: your pieces will be shipped as quick as 5-7 days after placing your order!

If you are creating your own custom piece, the wait will be a little longer, alas. Your perfect piece will be ready in 2-4 weeks.

Our team will try to send you some updates on the crafting of your bespoke piece.

Before the fun begins, all shipments require a signature upon delivery so please make sure that the address you send it to is the best location for you to receive it.