Shipping and Return


Delivery Time

  • We HATE to WAIT for JEWELS. That’s why our delivery times are especially quick to make sure that you can play with your jewelry sooner than you think.

  • Go ahead, get excited: your pieces will arrive 2-5 days after placing your order!

  • If you are creating your own bespoke piece, the wait will be a little longer, alas. Your perfect piece will be ready in 2-4 weeks.

  • Our team will try to send you some updates on the crafting of your bespoke piece.

  • Before the fun begins, all shipments require a signature upon delivery so please make sure that the address you send it to is the best location for you to receive it.

Returns

  • We hope you are incredibly delighted with your purchase. If you are not, we accept returns for unworn jewelry in its original condition within 7 business days of receiving the item.

  • If you would like to return your piece, send us an email at ayesha@cayejoaillier.com requesting your return label. Please include the order number, the address that the jewelry will be shipped from and the email address associated with your Caye account.

  • You will receive a full refund as long as the jewelry is

    • Unworn

    • Has no signs of wear or damage

    • In its original condition with labels (if there are any!)

    • In all original packaging (box and pouch included)

  • Please note we will deduct a nominal fee of $30 on all returns, which will be deducted from the refundable amount.

  • Sorry, we don’t do exchanges, just refunds. But you can order something else when you get your refund, right?

  • Bespoke “create your own” items are final sale.

  • It takes up to 10-14 business days to process your return. You’ll receive a confirmation notice when your refund is complete.