Shipping and Return
Delivery Time
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We HATE to WAIT for JEWELS. That’s why our delivery times are especially quick to make sure that you can play with your jewelry sooner than you think.
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Go ahead, get excited: your pieces will arrive 2-5 days after placing your order!
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If you are creating your own bespoke piece, the wait will be a little longer, alas. Your perfect piece will be ready in 2-4 weeks.
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Our team will try to send you some updates on the crafting of your bespoke piece.
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Before the fun begins, all shipments require a signature upon delivery so please make sure that the address you send it to is the best location for you to receive it.
Returns
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We hope you are incredibly delighted with your purchase. If you are not, we accept returns for unworn jewelry in its original condition within 7 business days of receiving the item.
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If you would like to return your piece, send us an email at ayesha@cayejoaillier.com requesting your return label. Please include the order number, the address that the jewelry will be shipped from and the email address associated with your Caye account.
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You will receive a full refund as long as the jewelry is
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Unworn
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Has no signs of wear or damage
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In its original condition with labels (if there are any!)
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In all original packaging (box and pouch included)
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Please note we will deduct a nominal fee of $30 on all returns, which will be deducted from the refundable amount.
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Sorry, we don’t do exchanges, just refunds. But you can order something else when you get your refund, right?
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Bespoke “create your own” items are final sale.
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It takes up to 10-14 business days to process your return. You’ll receive a confirmation notice when your refund is complete.