Shipping and Return

Delivery Time

  • We HATE to WAIT for JEWELS. That’s why our delivery times are especially quick to make sure that you can play with your jewelry sooner than you think.

  • Go ahead, get excited: your pieces will arrive 2-5 days after placing your order!

  • If you are creating your own bespoke piece, the wait will be a little longer, alas. Your perfect piece will be ready in 2-4 weeks.

  • Our team will try to send you some updates on the crafting of your bespoke piece.

  • Before the fun begins, all shipments require a signature upon delivery so please make sure that the address you send it to is the best location for you to receive it.


  • We hope you are incredibly delighted with your purchase. If you are not, we accept returns for unworn jewelry in its original condition within 7 business days of receiving the item.

  • If you would like to return your piece, send us an email at requesting your return label. Please include the order number, the address that the jewelry will be shipped from and the email address associated with your Caye account.

  • You will receive a full refund as long as the jewelry is

    • Unworn

    • Has no signs of wear or damage

    • In its original condition with labels (if there are any!)

    • In all original packaging (box and pouch included)

  • Please note we will deduct a nominal fee of $30 on all returns, which will be deducted from the refundable amount.

  • Sorry, we don’t do exchanges, just refunds. But you can order something else when you get your refund, right?

  • Bespoke “create your own” items are final sale.

  • It takes up to 10-14 business days to process your return. You’ll receive a confirmation notice when your refund is complete.